Customer Services - Delivery Options

Delivery times depend on the destination of the order and time of year that it is placed however in most cases they are as follows.

Please note that during busy periods such as Christmas, 6 Nations and during the Autumn Tests these times may be extended.

**At this moment in time we are experiencing extremely high quantities of orders. Therefore, it can be expected that items may take slightly longer than expected to reach you. We appreciate your patience and will get your order to you as soon as possible.**

 

UK DELIVERY 5–7 days* for delivery

All UK orders are dispatched using Royal Mail.

STANDARD - This is a ‘signed for’ service; a delivery confirmation service which requires a signature at the point of delivery and gives us (and you) proof of delivery via a tracking number. (PLEASE NOTE: the tracking facility for this service will only update when a delivery has been attempted) Delivery times for this service are 5-7 days* from dispatch and postage (within the UK) is charged at a flat rate of £4.99.

INTERNATIONAL DELIVERY 7–21 days* for delivery

All orders to countries outside the UK are dispatched via the Royal Mail using their ‘International Tracked & Signed’ service. This service offers full tracking (to most destinations) and requires a signature on delivery. Orders are handled by Royal Mail within the UK and handed over to their international partners in the destination country for local delivery.

Europe: Royal Mail’s delivery times for this service are 7-14 days* from dispatch and postage of all orders to Europe are charged at weight dependent rates starting at €12.00.

Rest of the World: Royal Mail’s delivery times for this service are 7-21 days* from dispatch and postage of all orders outside the EU is charged at weight and destination dependent rates starting at US$23.99.

Customs charges may be applied by the destination country and any/all charges are the responsibility of the customer. We do not have any control over these charges and are unable to predict what they may be as they differ country to country.

UAE ORDERS – please note that due to our delivery methods we are only able to ship to business addresses or PO Boxes within the UAE.

 

DELIVERY ENQUIRIES
Please don’t hesitate to get in touch if you have any questions regarding deliveries. You can reach us by email at customercaresalesharks@macron.com

 

LOST IN TRANSIT
For items that you suspect may be lost in the post; get in touch via customercaresalesharks@macron.com however please be aware that we can only investigate lost items with the Royal Mail after 15 working days for UK orders and 30 working days for EU and International orders.

*all delivery times are estimated and are not guaranteed. Local holidays, busy periods/seasons and exceptional circumstances may extend these times.